Returns & Exchanges

Last updated: 8 August 2026

1. About this policy

This Returns & Exchanges policy applies to products purchased directly from the Whyteluxe website. If you purchased a Whyteluxe product from another retailer, please contact that retailer and follow its returns process.

We hope you are delighted with your Whyteluxe piece. If it is not quite right, the information below explains how to request a return.

2. Your right to cancel

If you are a consumer shopping online in the United Kingdom, you have the right to change your mind and cancel your order within 14 calendar days of the day after you receive it, subject to the exceptions permitted by law.

To exercise this right, please tell us clearly that you wish to cancel by emailing contact@whyteluxe.com within the 14-day period. Once you have notified us, you must send the product back within a further 14 calendar days.

3. Return conditions

Returned products should be:

  1. Unused, unworn and in their original condition
  2. Returned with all tags, protective materials, dust bags and original packaging
  3. Free from marks, scratches, fragrance, make-up or other signs of use
  4. Securely packaged to prevent damage in transit

You may inspect a product as you would in a shop. We may reduce your refund if handling beyond what is reasonably necessary has diminished the product’s value.

4. How to arrange a return

Before sending anything back, email contact@whyteluxe.com with:

  1. Your full name
  2. Your order number
  3. The product you wish to return
  4. The reason for your return, if you would like to share it

We will reply with the return instructions and the correct return address. Please do not send a product to any address shown elsewhere on the website unless our team has confirmed it for your return.

5. Return delivery

Unless a product is faulty, damaged or incorrect, you are responsible for the cost of returning it to us.

We recommend using a tracked and appropriately insured delivery service and keeping your proof of postage. The product remains your responsibility until it reaches us, and we cannot accept responsibility for returns lost or damaged in transit.

6. Refunds

Once your return is received, we will inspect it and let you know when your refund has been approved. Approved refunds are made to the original payment method.

We will process a refund without undue delay and no later than 14 days after we receive the returned product or, if earlier, after you provide evidence that it has been sent back. Your bank or payment provider may need additional time to show the funds in your account.

If you return an entire order under your statutory cancellation right, we will also refund the standard outbound delivery charge. Any additional amount paid for express, premium or other enhanced delivery is not refundable. If only part of an order is returned, the original delivery charge is not refunded.

7. Exchanges

We do not currently offer automatic exchanges. If you would prefer another colour or style, please return the original product and place a new order. A replacement product is subject to availability and is not reserved while your return is in transit.

8. Faulty, damaged or incorrect products

Please inspect your order when it arrives. If a product is faulty, damaged in transit or different from what you ordered, contact contact@whyteluxe.com as soon as possible with your order number and clear photographs of the product and packaging.

Where a product is faulty, damaged or incorrect, we will provide appropriate return instructions and cover reasonable return delivery costs. We will offer the remedy required by applicable consumer law.

9. Products that cannot be returned

We cannot accept a change-of-mind return for a product made to your specifications or clearly personalised, unless it is faulty or not as described. Any other exclusion will only apply where permitted by law and clearly communicated before purchase.

Sale products are subject to the same statutory return rights as full-price products.

10. International returns

Customers returning an order from outside the United Kingdom are responsible for arranging and paying for return delivery unless the product is faulty, damaged or incorrect.

Import duties, taxes and customs charges are generally collected by local authorities and may not be refundable by Whyteluxe. Please contact the relevant authority or delivery provider for information about reclaiming these charges.

11. Your personal information

We use the information you provide during a return to identify your order, communicate with you, process the return or refund, prevent fraud and keep appropriate transaction records. For more information, please read our Privacy Policy.

12. Your statutory rights

Nothing in this policy limits or excludes your rights under applicable consumer law, including your rights where a product is faulty, not as described or not fit for purpose.

13. Contact us

If you have any questions about a return, exchange or refund, please contact contact@whyteluxe.com.